Privacy Policy
Last updated: April 7, 2026
1. Introduction
SaleDivine ("we", "us", or "our") operates a multi-channel customer relationship management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
2. Information We Collect
We collect information that you provide directly:
- Account details (name, email, phone number, password)
- Customer contact data you import or create
- Conversation history (SMS, email, chat, voice call logs)
- Integration credentials (Twilio, SMTP, etc.) — encrypted at rest
- Payment and billing information (processed by third parties)
We also collect technical data automatically:
- IP address, browser type, device identifiers
- Usage analytics (pages visited, features used)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related communications
- Send technical notices, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Detect, investigate, and prevent fraudulent or unauthorized activity
4. Data Security
We implement industry-standard security measures including AES-256-GCM encryption for sensitive credentials, bcrypt password hashing, JWT-based session management, HTTPS in transit, and access controls. However, no method of electronic transmission or storage is 100% secure.
5. Sharing of Information
We do not sell your personal information. We share information only with:
- Service providers who perform services on our behalf (hosting, email, analytics)
- Third-party integrations you explicitly enable (Twilio, SendGrid, GoHighLevel)
- Law enforcement when required by valid legal process
- Business partners in the event of a merger, acquisition, or sale of assets
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your data
- Object to or restrict certain processing
- Receive your data in a portable format
- Withdraw consent at any time
To exercise any of these rights, contact us at privacy@saledivine.com.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. We will retain and use information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.
8. Children's Privacy
SaleDivine is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have questions about this Privacy Policy, contact us at: privacy@saledivine.com